Last Updated: 17 October 2026
At OMI SAREES, we want you to shop with confidence. This policy explains the conditions under which orders may be cancelled, products returned, and refunds processed.
1. Order Cancellation
Cancellation requests may be submitted by contacting our customer support team as soon as possible after placing an order.
- Orders that have not been processed or dispatched may be eligible for cancellation.
- Once an order has been dispatched, cancellation may no longer be possible.
- If an order has already shipped, the applicable return policy will apply.
Cancellation requests are subject to order status and confirmation from our team.
2. Return Eligibility
Returns may be accepted for eligible products in cases such as:
- A damaged product received on delivery.
- An incorrect product delivered.
- A manufacturing defect verified by our team.
To request a return, contact us promptly after delivery and provide your order number, a description of the issue, and clear photographs or videos where relevant.
3. Product Condition
To be eligible for an approved return, the product should generally:
- Be unused and unwashed.
- Remain in its original condition and packaging.
- Include original tags, labels, and accessories, where applicable.
- Be accompanied by valid order details or proof of purchase.
Products showing signs of use, damage caused after delivery, or alterations may not qualify for a return, subject to applicable consumer law.
4. Products Not Eligible for Return
Unless required by applicable law or accepted by OMI SAREES in writing, returns may not be accepted for:
- Products damaged due to improper handling after delivery.
- Products that have been used, washed, altered, or fall outside the applicable return conditions.
- Requests without sufficient order information or evidence to assess the claim.
Any exclusions will be applied subject to applicable consumer protection requirements.
5. How to Request a Return
To initiate a return:
- Contact us at enquiry@omisarees.com or +91 8755532766.
- Share your order number and the reason for the request.
- Provide photographs or videos if the product is damaged, defective, or incorrect.
- Wait for our team to review your request and provide instructions.
Please do not ship a product back before receiving return instructions from our team.
6. Refund Processing
Once an eligible return or cancellation is approved, the refund will be processed through the original payment method wherever possible.
The time taken for the refund to appear in your account may depend on the payment provider or bank. We will communicate the applicable status and any further steps required.
Where a refund is not possible through the original payment method, an alternative arrangement may be discussed with the customer.
7. Shipping Charges
Return shipping arrangements and costs will depend on the reason for the return and the circumstances of the order. Where the product is confirmed to be damaged, defective, or incorrectly supplied, the applicable costs will be handled in accordance with our communicated return instructions and applicable law.
8. Exchanges
Exchanges may be considered subject to product availability and approval by our customer support team. If an exchange is unavailable, an eligible refund or another lawful resolution may be offered.
9. Delayed or Missing Refunds
If your approved refund has not appeared within the timeframe communicated to you, please check with your bank or payment provider first. You may then contact us with your order number and refund reference, if available.
10. Contact Us
For cancellations, returns, exchanges, or refunds, contact:
OMI SAREES
Email: enquiry@omisarees.com
Phone: +91 8755532766
Address: Add-33A, Gayatri Enclave, Maruti City Road, Near All Saint School, Shamshabad Road, Agra, Uttar Pradesh – 282001, India
Website: https://omisarees.com/
Important: This policy should be published only after OMI SAREES confirms its actual return window, cancellation rules, and refund timelines. Any confirmed customer-facing terms must comply with applicable law.